Privacy Policy
Your Privacy Matters
Swaradeeksha LLP (“Institute”, “we”, “our”, “us”) is committed to protecting the privacy and personal information of all individuals interacting with our services, including students, parents, teachers, hosts, and website users.
1. Scope of Policy
This Privacy Policy applies to all users of our services, including:
- Students and parents
- Teachers and hosts
- Website visitors
2. Information We Collect
We may collect the following categories of data:
- Personal Information
- Name
- Phone number
- Email address
- Address
2. Identity Information (if applicable)
- Aadhaar number
- PAN details
3. Academic Information
- Class schedules
- Learning progress
- Teacher notes
4. Technical & Usage Data
- Device type
- IP address
- Login activity
5. Communication Data
- Emails, messages, support queries
6. Audio/Video Data
- Live class recordings (if enabled)
- Session monitoring data
3. Purpose of Data Collection
We use data for:
- Conducting and managing classes
- Scheduling and coordination
- Academic tracking and quality monitoring
- Communication and support
- Compliance with legal obligations
4. Data Sharing & Third-Party Services
We may share or process data through trusted third-party service providers, including:
- Video platforms (e.g., Zoom, Google Meet)
- Payment gateways
- Communication tools
These providers process data only for operational purposes and are bound by their respective privacy standards.
Such third-party service providers may process data on servers located outside India, and users consent to such transfer, storage, and processing in accordance with applicable data protection laws.
We do not sell or rent personal data.
5. Data Security
We implement reasonable technical and organizational safeguards to protect personal data from unauthorized access, misuse, or disclosure.
6. Data Retention
Data is retained only for as long as necessary for:
- Academic and operational purposes
- Legal and compliance requirements
- Data, including session recordings where applicable, shall be retained only for as long as necessary for academic, operational, quality monitoring, and legal purposes.
- The Institute may retain such recordings for a reasonable period, after which they may be securely deleted, anonymised, or archived in accordance with internal policies and applicable legal requirements.
- Typically, session recordings may be retained for up to 90–180 days, or such extended period as may be reasonably required for academic review, training, dispute resolution, or compliance purposes.
7. Session Recording & Monitoring
Sessions may be recorded or monitored for:
- Quality control
- Teacher training
- Dispute resolution
Such recordings are used strictly for internal purposes unless separate consent is obtained.
Monitoring may be conducted through human supervision, automated systems, or AI-based tools, depending on operational requirements.
8. Minor Privacy & Parental Consent
For students below 18 years:
- Enrollment must be completed by a parent or legal guardian
- Consent for data collection and session participation is provided by the parent
- Parents may access student-related information including schedules, communication, and progress
9. User Rights
Users may:
- Request access to their data
- Request correction of inaccurate data
- Request deletion of data (subject to legal obligations)
Requests can be made through official communication channels.
Certain requests (such as deletion) may be subject to retention requirements under applicable laws or legitimate business purposes.
10. User Responsibility
Users must:
- Maintain confidentiality of login details
- Avoid sharing class links or sensitive information
11. Policy Updates
This Privacy Policy may be updated from time to time. Continued use of services constitutes acceptance of the updated policy.
12. Contact
For any privacy-related concerns, users may contact the Institute through official communication channels.
